Develop the ability to communicate with more confidence and assertiveness in conversations. This session focuses on your ability to speak up, speak assertively and say no while maintaining the relationship. It will focus on both shaping your mindset, as well as learning practical, immediately implementable techniques on assertive communication. You will learn effective ways to contribute to conversations, lead conversations with confidence, and deal with negative feedback and conflict. The program will also shape your active listening skills, enhance your non-verbal communication and create an assertive mindset.

Key outcomes:

• • Understand how to shift from passive or aggressive communication to assertiveness.
  • Learn how to respond rather than react during challenging conversations.
  • Understand how to respectfully say no without affecting the relationship.