Throughout your career you will regularly be negotiating time, finances, people, changing expectations and other priorities. Negotiating can be very challenging at times, especially when there are big differences in opinion, there has been a major crisis moment or you are under time pressure. How well can you negotiate in high stakes situations? Effective negotiating requires the ability to influence your leaders, clients, team members and also yourself, internally. The negotiation dynamic involves understanding the relationships, leverage and position you have before you reach the negotiation table. Learning powerful questioning, listening skills and observing human behaviours is crucial to influence strategy, build coalitions, address key issues and achieve desired outcomes. Effective negotiation requires preparation, people skills and the power of silence.

Key outcomes:

• • Learn what questions to ask, how to ask them, ways to interpret their answers & respond effectively.
  • Respectfully saying no while maintaining the relationship;
  • Dealing with negative reactions, handling difficult conversations & presenting bad news with respect;